Access to Services - Frequently Asked Questions

How can I pay or donate for my Telephone sessions?

You can pay for your Adult's telephone session by BACS or by using the link on our Homepage.

You can pay for your Young person's telephone session by BACS or by using the link on our Homepage.

How can I Contact Wellspring?

You can contact us:
  • by phone, email or letter
  • you may be recommended to contact Wellspring after discussion with your own GP (we have excellent links with the local GPs and use their premises for evening sessions)
  • for contact details see Contact Information

Please Note: Office hours

The office is open for enquiries on Monday 1.30-4.30pm,  Tuesday, Wednesday and Thursday 9.30am-4:30 pm.  

At other times, please leave a message on our confidential answering service and someone will call you back during our office hours.

What happens next?

Counselling for adults and young people

When you first contact us, you will usually speak to one of our Admin team who will explain to you what happens next. You will be invited to enter some basic information on our secure online Database and can then join our waiting list.  If you are not able or prefer not to use the Database, our Admin team can help you. 

As soon as an appointment comes up that fits your availability, our Admin team will get in touch with you. Your first appointment will give you the opportunity to find out more about the Counselling we offer at Wellspring, and discuss if the kind of help we are able to offer will meet your particular needs.  
 
If you decide to take up the offer of help, we will arrange an appointment for your first session with one of our Counsellors at an agreed time.

CBT for young people

For young people CBT sessions, these are mostly arranged through the Safeguarding Lead or your Head of Year or tutor in your Secondary School. Please see our page on CBT for more information on the different services and how to make contact direct with our team of Wellbeing Practitioners. CBT

Some young people CBT sessions and groups are also offered in community settings locally - please see our page on young people CBT.CBT

How long is each session and many sessions can I have?

Usually sessions are contracted for one every week (lasting for 50 minutes). 

Counselling sessions are initially for a period of 6 weeks, but with the possibility for more sessions in some cases where its needed, after discussion with your Counsellor.

If you are having CBT you will have up to 8 sessions in total.


What is the cost?

Young people age 11-18

Although we don't strictly charge a fee, we ask that you make a minimum donation of £10 for each session of Counselling and CBT if you are aged 11-18. These donations can be Gift Aided. If you or your parents/carers are able to make a larger donation towards the cost of your sessions, this will be much appreciated and will help to ensure Wellspring can continue to offer these services to local young people. The full £50 cost of your session is subsidised thanks to grants, donations and fundraising events.

If you are not able to make this level of minimum donation, please discuss with the Admin team and with your Counsellor at your first session.

Wellspring Counselling is a registered charity which relies on client fees and donations for its ongoing viability. 

Young people age 19-25

Although we don't strictly charge a fee, we ask that you make a minimum donation of £10 for each session of Counselling if you are age19-25. These donations can be Gift Aided. If you or your parents/carers are able to make a larger donation towards the cost of your sessions, this will be much appreciated and will help to ensure Wellspring can continue to offer these services to local young people. The full £50 cost of your session is subsidised thanks to grants, donations and fundraising events. 

If you are in full-time work, you will be asked to pay for each Counselling session as for the adults' sliding scale fees - see below.

If you are not able to make this level of minimum donation, please discuss with the Admin team and with your Counsellor at your first session.

Wellspring Counselling is a registered charity which relies on client fees and donations for its ongoing viability.

Adults 

To make sessions as affordable as we can for everyone, regardless of ability to pay, we operate a sliding scale of fees for adults.

Initial Assessment session - adults 
For an initial assessment session with a Counsellor at Wellspring we make a non-refundable charge of £35. For those in receipt of qualifying benefits this charge is reduced to £10.

Counselling Sessions for adults
The fee for ongoing therapy is worked out based on income. Our standard subsidised charge is £25 for people who are in employment and earning up to £30,000 per annum. For people earning between £30,000 and £45,000 the fee is £35, and above £45,000 we ask for a minimum payment of £40 for each ongoing session. For those in receipt of qualifying benefits* we may be able to offer a reduced fee of £10 per session. This is dependent on sufficient funds being available in our subsidy budget.

  Earnings (per annum)

Fee
   Up to £30,000   £25
   £30,000 to £45,000   £35
   £45,000+
  £40
   Qualifying Benefits*
  £10

*Please provide proof of receipt of one of the following qualifying benefits:
  • Income Support
  • Income-based Jobseeker’s Allowance
  • Income-related Employment and Support Allowance
  • Pension Credit Guarantee Credit
  • Universal Credit
  • Disability Living Allowance
If you are receiving benefits and are unable to pay the minimum fee of £10 per session please discuss this with us during your initial session and we will do our best to help. This will be decided on an individual basis.
ou can pay for your Adult's telephone session by BACS or by using the link on our Homepage.


When and where are the Counselling services for adults available?

Coronavirus temporary measure : as from Wednesday 18 March all sessions are being held by Telephone or online Wellspring is advised its safe to resume face-to-face sessions.

Counselling services for adults are available by appointment only at the following times:

  • Monday afternoon 1.30-4.45pm at Methodist Community Church, Silver Street, Nailsea
  • Tuesday, Wednesday and Thursday 9.30am-4.30pm at Methodist Community Church, Silver Street, Nailsea  

  • Monday, Tuesday and Thursday evenings 6.30-9.30pm at Tower House Medical Centre, Stockway South, Nailsea

  • Wednesday evenings 5.20-8.20pm at Methodist Community Church, Silver Street, Nailsea


When and where are the Counselling services for young people available?

Coronavirus temporary measure : as from Wednesday 18 March all sessions are being held by Telephone or online Wellspring is advised its safe to resume face-to-face sessions.

Counselling services for young people are available by appointment only at the following times:

  •  Monday afternoon 3.30-6.30pm at The Link, Nailsea School and Portishead Medical Group
  •  Monday evening 6.30-8.30pm at Tower House Medical Centre, Stockway South, Nailsea
  • Tuesday evening 3.30-8.30pm at Tower House Medical Centre, Stockway South, Nailsea
  • Wednesday afternoon 3.30-6.30pm at Backwell Medical centre, Portishead Medical Group and Methodist Community Church, Silver Street, Nailsea
  • Thursday afternoon 3.30-8.30pm at The Link, Nailsea School; 3.30-5.30pm at Backwell Medical Centre and 6.30-8.30pm at Tower House Medical Centre, Stockway South, Nailsea


When and where are the CBT services for young people available?

Coronavirus temporary measure : as from Wednesday 18 March all sessions are being held by Telephone or online Wellspring is advised its safe to resume face-to-face sessions.

CBT services for young people are available by appointment only at the following times:

  • Monday daytime: Clevedon School, Backwell School and Nailsea School
  • Tuesday daytime: St Katherine's School Pill, Backwell School and Nailsea School
  • Wednesday daytime: Clevedon School, Backwell School and Nailsea School